Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. We do accept walk ins with the understanding that scheduled appointments come first. Walk-ins and urgent care will require additional fees. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
For your convenience, drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis, treatment recommendations, and discharge instructions.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
Payment Policy
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, Care Credit, and cash.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash.
Late/No-show policy
We have a very busy practice and want to accomodate as many of our clients as we can. Because of this, if you are more than 10 minutes late to your appointment you may be asked to reschedule your appointment. To ensure we are able to utilize our doctor's time to see as many patients are we are able, clients who are frequently late or no-show to their scheduled appointments may be asked to pre-pay for future appointments.
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