If you are feeling sick or showing symptoms, including fever, cough, or vomiting, or if you have been exposed to a person known to be positive for Covid-19 within the last 2 weeks, we ask that you please reschedule your pet's appointment or arrange for someone else to bring your pet in. Curbside services are always available for any client who does not wish to come inside the hospital.
- If you opt for CURBSIDE SERVICE, please ensure that your phone is charged, BEFORE coming to our facility. This is very important to be able to communicate with our staff. For curbside service, please call to let us know you have arrived. Our staff will discuss your pet's needs over the phone and a staff member will then come to the car to bring your pet inside for their services. Our doctors will discuss any exam findings or recommendations over the phone. Payment will be handled over the phone and your pet will be returned to your vehicle. Again, PLEASE make sure your pet is securely leashed or in a pet carrier to ensure safe transport inside.
We will continue to monitor CDC and IDPH guidelines as they evolve and will continue to follow their recommended guidelines.
❤ Heart of Ankeny Staff