Frequently Asked Questions
Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (515) 635-0095.
- What are the Hospital hours?
Our hospital is open Mondays and Fridays 7:30am - 5:00pm, Tuesdays and Thursdays 7:30am - 7:00pm, and Wednesdays 7:30am - 1:00pm. We are open at least two Saturdays a month from 7:30am am until noon. The clinic is closed on Sundays. Please see the side bar for available Saturdays and any closings due to holidays.
- Do I need to have an appointment?
No. We recommend calling ahead to schedule appointments but we do accept walk ins. Emergencies and Scheduled appointments always come first so there may be a short wait if you walk in.
- What forms of payment do you accept?
Cash, MasterCard, Visa, Discover, American Express, Care Credit.
- Can I make payments?
Payment is required at the time of service. We do accept Care Credit.
- At what age can I have my pet spayed or neutered?
We recommend spaying or neutering anytime between 4 months of age and 1 year. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also a pre-anesthetic blood screen is recommended (required in pets 5 years and older) prior to undergoing anesthesia and surgery.
- What is the pre-anesthetic blood screening?
This is a blood test that is run here in the clinic prior to surgery. It tests the organ functions and blood counts of your pet. The pre-anesthetic blood screening is done to assure safety during surgery. It is always recommended for every pet, but is required in pets 5 years and older.
- How long do the sutures stay in after my pet's surgery?
Procedures involving sutures require them to be removed in 14 days following the surgery. Routine procedures such as spay and neuter will have absorbable sutures which do not need to be removed.
- Is it a good idea to let my pet have at least one litter?
No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having you pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.
- Do you board pets?
Yes, we do offer boarding for our clients. We have boarding space for both dogs and cats. Please call or see our boarding page for pricing and availability.
- What are your kennels like?
Our dog kennels are all indoor. We have kennels, standard runs, or luxury suites available. The dogs are walked 3 times daily while they are boarding. The cat boarders are housed in a separate area away from the dogs. Blankets and food are provided for our boarders, but you are always welcome to bring your own. You are welcome to stop in and tour our boarding facility anytime.