Frequently Asked Questions
Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (515) 635-0095, or email us at firstname.lastname@example.org.
- What are your hours?
Please see side bar listed to view our Hospital and Canine Club hours.
- Do I need to have an appointment?
We recommend calling ahead to schedule and appointment, but we do accept walk-ins. Emergencies and Scheduled appointments always come first so there may be a wait if you do walk-in.
- What forms of payment do you accept?
Cash, MasterCard, Visa, Discover, American Express, Care Credit. We do NOT accept checks.
- Can I make payments?
Full payment is required at the time of service. We do accept Care Credit as an alternative form of payment. Visit www.carecredit.com to see if you apply for coverage.
- At what age can I have my pet spayed or neutered?
We recommend spaying or neutering anytime between 4 months of age and 1 year. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also a pre-anesthetic blood screen is recommended (required in pets 5 years and older) prior to undergoing anesthesia and surgery.
- What is the pre-anesthetic blood screening?
This is a blood test that is run here in the clinic prior to surgery. It tests the organ functions and blood counts of your pet. The pre-anesthetic blood screening is done to assure safety during surgery. It is always recommended for every pet, but is required in pets 5 years and older.
- How long do the sutures stay in after my pet's surgery?
Procedures involving sutures require them to be removed in 14 days following the surgery. Routine procedures such as spay and neuter will have absorbable sutures which do not need to be removed.
- Is it a good idea to let my pet have at least one litter?
No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having you pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.
- What is your boarding and daycare facility like?
Our dog kennels are all indoor. We have 2 sizes of cages, and standard runs available. Deluxe dogs get daycare while they are here.The dogs are walked 3 times daily while they are boarding. The cat boarders are housed in a separate area away from the dogs. Blankets and food are provided for our boarders, but you are always welcome to bring your own. Large beds may not be able to be washed prior to your pet going home. Visit the boarding section of our page for more information. You are also welcome to stop in and tour our boarding facility anytime.